Shipping policy

Shipping Information

Last updated: May 26, 2026

Orders placed on Tik.Island are shipped to the address provided by the customer during checkout.

Order Processing Times

Orders are typically prepared within 1 to 3 business days of payment receipt.

During periods of high demand, promotions, holidays, or highly anticipated drops, processing times may take a few extra days.

Shipping Methods and Delivery Times

Shipments are fulfilled using national or international couriers selected based on the order's destination.

Delivery times may vary based on the destination country, chosen shipping method, and selected courier.

Typically:

Italy: 1 to 4 business days

Europe: 3 to 10 business days

Non-EU Countries: 7 to 20 business days

These times are indicative and may vary due to factors outside of Tik.Island's direct control, including courier delays, customs checks, holidays, strikes, or logistical issues.

Shipping Costs

Shipping costs are calculated and displayed at checkout before order confirmation.

Any promotions or free shipping offers, when available, will be listed on the site or shown at checkout.

Order Tracking

When available, the tracking code will be sent to the customer via email or provided after the order has been shipped.

Address Responsibility

The customer is responsible for providing a correct and complete shipping address.

Tik.Island is not liable for delays, missed deliveries, or additional fees resulting from incorrect, incomplete, or outdated addresses provided by the customer.

Customs Duties and Taxes

For shipments to non-EU countries, any customs duties, import taxes, or additional fees required by local authorities are the customer's responsibility.

Tik.Island is not liable for any delays caused by customs inspections.

Unclaimed or Failed Deliveries

If a package is not collected or delivery fails due to reasons attributable to the customer, any storage fees, reshipping costs, or return fees for the package may be charged to the customer.

Damaged Products or Shipping Issues

If your package arrives damaged or there are obvious issues with the shipment, please contact us as soon as possible via the Contact page or the email address listed on the store, including photos of the package and the received product.

Contact

For any questions related to shipping, you can contact us via the site's Contact page or the email address listed on the store.