Refund policy

Our 14-day return policy states that, after receiving an item, you have 14 days to request a return.

To be eligible for a return, the item must be in the same condition you received it, unworn or unused, with all original tags (if attached) and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us via Instagram or at the email address tikstone1982@gmail.com

If your return is approved, we will send you a return shipping label and instructions on how and where to send your package. Items sent without a prior return request will not be accepted.

For returns due to an item listing error (a significant defect that we failed to disclose), we will cover the shipping costs.
If you are returning the item for a change of mind, shipping fees and restocking fees will be deducted from your refund.

Return-related fees depend on the payment method used:
- Standard bank transfer - 3%
- Klarna: 6%


Damages and issues
Inspect your order upon delivery and contact us immediately if there are any defects, damages, or if you received the wrong item. This way, we can assess the issue and resolve it promptly.


Replacements
The fastest way to ensure you get the item you want is to return the item you received, and once your return is approved, purchase the new item separately.


Refunds
As soon as we receive and inspect your return, we will notify you to let you know whether your refund request has been approved. If approved, you will automatically receive your refund via the original payment method within 10 business days. It may take some time for your bank or credit card issuer to process and post the refund to your account.
If more than 15 business days have passed since your return was approved, contact us at tikstone1982@gmail.com.